Privacy Policy

1. Overview

This Privacy Notice explains how we collect, use and protect personal data when you browse, register, contact us or place an order on karpatia.uk.

2. Categories of data processed

• Data you provide: name, e-mail address, phone number, billing and shipping details, and any other information you voluntarily share with us (e.g. message content).
• Data collected automatically: IP address, browser type, device and usage data, anonymised statistics, cookies and similar technologies.

3. Purposes of processing

• Processing, delivering and invoicing orders.
• Customer support and responding to your enquiries.
• Operating, maintaining and improving the website and fixing errors.
• Improving user experience and compiling traffic and performance statistics.
• Fulfilling legal and regulatory obligations.

4. Data sharing and transfers

We only share personal data with third parties in the following cases:

• where required by law or authorities,
• with service providers involved in our services (e.g. couriers, payment providers),
• with hosting and IT infrastructure providers.

We do not sell your personal data and do not transfer it to unrelated third parties for their own independent marketing purposes.

5. Cookies

Our Website uses cookies to ensure proper operation, remember your preferences and analyse traffic and user behaviour. You can control or disable cookies in your browser settings, but blocking certain cookies may affect the functionality of the Website.

6. Data security

We apply appropriate technical and organisational measures to protect personal data (access controls, encryption, logging, etc.). While we strive for high-level security, no method of transmission or storage over the Internet is completely secure.

7. Third-party websites

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of such third parties. Please always review the respective privacy notice when visiting external sites.

8. Children’s data

Our services are not directed at children under the age of 13. If we become aware that we have received personal data from a child under 13, we will arrange for such data to be deleted.

9. Your rights

You have the following rights under applicable data protection laws:

• to request access to your personal data,
• to request rectification or updating of your data,
• to request erasure (“right to be forgotten”) subject to legal conditions,
• to request restriction of processing,
• to object to processing for direct marketing purposes,
• to lodge a complaint with the competent supervisory authority.

To exercise these rights or if you have any questions, please contact us using the details below.

10. Changes to this Notice

We may update this Privacy Notice from time to time. The current version is always available on our Website and becomes effective upon publication.

11. Contact

For any questions or requests regarding your personal data, please contact us at: info@karpatia.uk

Effective from: 01/06/2025